Privacy Policy

When you create an account with dawnloombreeze, we collect information that identifies you personally. This includes your name, email address, phone number, and business information. We also collect your professional credentials and investment experience level to provide you with tailored financial analysis tools.

If you're subscribing to our premium services, we'll need billing information including your address and payment details. We use secure third-party payment processors to handle this sensitive information, and we never store complete credit card numbers on our servers.

We automatically collect information about how you interact with our platform. This includes which financial reports you access, how long you spend analyzing different investment opportunities, and which features you use most frequently. This helps us understand what's working well and what needs improvement.

Your IP address, browser type, and device information are also collected to ensure our platform works properly across different systems and to identify potential security issues.

As a financial analysis platform, we may collect information about your investment preferences, risk tolerance, and portfolio interests. This information helps us provide more relevant market insights and investment research tailored to your professional needs.

Your information helps us deliver the financial analysis services you've subscribed to. We use your professional background to customize market reports, filter relevant investment opportunities, and provide industry insights that match your expertise level.

We also use your contact information to send you important updates about market conditions, platform changes, and new research features that might interest you.

Usage data helps us understand which features are most valuable to investment professionals. We analyze this information to improve our algorithms, develop new analytical tools, and enhance the overall user experience.

We use your email address to send you important account information, security alerts, and updates about our services. You can control marketing communications through your account settings, but we'll still need to send you essential service-related messages.

We work with trusted third-party companies to provide certain services. This includes payment processing, email delivery, cloud hosting, and customer support systems. These companies only receive the information necessary to perform their specific functions and are contractually obligated to protect your data.

Our payment processors handle billing information securely and in compliance with industry standards. We've carefully selected partners who meet strict security and privacy requirements.

We may disclose your information if required by law, such as responding to a court order or legal investigation. We'll always try to notify you about such requests unless we're legally prohibited from doing so.

In cases involving potential fraud or security threats, we may need to share relevant information with law enforcement or regulatory authorities to protect our users and comply with financial regulations.

If dawnloombreeze is acquired by another company or undergoes a merger, your information may be transferred as part of that transaction. We'll notify you of any such change and explain how it affects your privacy rights.

You have the right to access, update, or delete your personal information at any time. You can modify most of your account information directly through your user dashboard, including your contact details and communication preferences.

If you want to see all the information we have about you, just contact our support team. We'll provide a complete overview of your data within 30 days of your request.

You can request deletion of your account and personal information by contacting us directly. We'll remove your data within 30 days, though we may need to retain certain information for legal compliance or legitimate business purposes.

Some information, like transaction records and communications related to regulatory compliance, may need to be retained for specific periods as required by financial regulations.

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or updating your preferences in your account settings. You'll continue to receive important account-related communications even if you opt out of marketing messages.

We take data security seriously and implement multiple layers of protection. All data transmission is encrypted using industry-standard SSL/TLS protocols. Your information is stored on secure servers with restricted access and regular security monitoring.

Our team regularly reviews and updates our security practices to address new threats and maintain compliance with financial industry standards. We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.

Only authorized dawnloombreeze employees who need access to your information to perform their job duties can view your data. All access is logged and monitored, and our staff receive regular training on data protection and privacy best practices.

We use multi-factor authentication for all administrative access to our systems and maintain strict policies about data handling and confidentiality.

In the unlikely event of a data breach, we have procedures in place to quickly identify, contain, and address the issue. We'll notify affected users and relevant authorities as required by law, typically within 72 hours of discovering the incident.

We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Account information is typically retained for the duration of your subscription plus seven years to meet financial record-keeping requirements.

Usage data and analytics information may be retained longer in anonymized form to help us improve our services and understand market trends.

Your information is primarily stored on servers located in South Africa, with backup systems in secure facilities that meet international security standards. We may process your information in other countries where our service providers operate, but always with appropriate safeguards in place.

When we transfer your information internationally, we ensure appropriate protection through contractual agreements, adequacy decisions, or other approved transfer mechanisms. Your data receives the same level of protection regardless of where it's processed.

We use cookies to enhance your experience on our platform. Essential cookies are necessary for basic functionality like keeping you logged in and remembering your preferences. These cookies don't collect personal information and can't be disabled.

Analytics cookies help us understand how users interact with our platform so we can make improvements. You can control these cookies through your browser settings or our cookie management tools.

Some third-party services we use may place their own cookies on your device. This includes analytics providers and payment processors. These cookies are governed by the privacy policies of those third parties.

Most browsers allow you to control cookies through their settings. You can choose to accept all cookies, reject all cookies, or be notified when cookies are placed. Keep in mind that disabling cookies may affect your ability to use certain features of our platform.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The date at the bottom of this page shows when the policy was last updated.

If you have questions about any changes or how they affect you, please don't hesitate to contact our support team. We're here to help you understand your privacy rights and how we handle your information.